Thank you for shopping with BRANDISTIFIT LTD. We want you to be fully satisfied with your purchase. This Refund & Returns Policy explains your rights and how we handle returns, refunds, and exchanges.

1. Your Right to Cancel (Cooling-Off Period).

  1. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
  2. To exercise this right, you must notify us in writing (email or post) within the 14-day period.

2. Returns.

  1. Goods must be returned within 14 days of notifying us of cancellation.
  2. Items must be: unused and in their original packaging. In the same condition you received them. You are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

3. Non-Returnable Items.

We cannot accept returns for:

  1. Perishable goods (e.g., food, supplements if unsealed).
  2. Personal care items if opened.
  3. Customised or personalised products.
  4. Digital downloads or gift cards.

4. Refunds.

  1. Once we receive and inspect your return, we will process your refund within 14 days.
  2. Refunds will be issued to your original payment method.
  3. Any express or delivery costs are non-refundable.

5. Faulty or Damaged Items

  1. If your order arrives faulty, damaged, or incorrect, please contact us immediately at info@onfitz.com.
  2. We will cover return shipping and offer a replacement or full refund in line with your statutory rights.

6. Exchanges.

  1. If you wish to exchange an item, please return the product first. Once processed, you can place a new order for the replacement item.

7. Contact Us.

If you have any questions about this Refund & Returns Policy, please contact us:

BRANDISTIFIT LTD. Company number: 15271667. Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA. Email: info@onfitz.com.